Standard pricing available for existing mobile customers. Critical Information Summary. Yes No. The Critical Information Summary sets out the important information about the service you selected. TPG Mobile is a prepaid service which is renewed automatically each month for your convenience.
Basic Typical Evening Speed. Critical Information Summary. Standard Plus Typical Evening Speed. Premium Typical Evening Speed. Excess Data: Available when you bundle with NBN on 18 months contract. The Critical Information Summary sets out the important information about the service you selected. Yes No. Thank you! Neil on Google Reviews "Very happy with the prompt installation of the NBN service, everything went smoothly, I was kept informed of the progress and when completed I plugged the modem in and it just worked speed is great.
I have been with TPG since and have always had great service. For families, we recommend the Fast Speed option. If you have multiple heavy Internet users in your home, then go for the Superfast Speed which is the fastest NBN speed available. Move up or down your plan anytime without any change fee, keep your existing phone number or get a new one at signup. Go no lock-in contract or enjoy free setup on an 18 month contract.
Whether you are a renter or home owner, we ve got you covered. Where you purchase equipment from TPG as a consumer within the meaning of the Competition and Consumer Act, , that Act creates certain warranties which will apply in respect of the equipment. Your browser does not support iframes. Only available in selected coverage areas. Please check availability in your area. Further availability checks will be conducted upon registration. Early termination fees apply.
Typical Evening Download Speed is measured between 7pm and 11pm. Devices connected by Wi-Fi may experience slower speeds than those connected by Ethernet cable. If you are on a higher speed NBN plan, you have the option to downgrade to a lower speed plan without any penalties. For Fixed Wireless customers, your user experience could also vary due to congestion and fixed wireless network limitations.
For more information please contact TPG Sales on 13 14 If your premises have an active NBN service connected previously then it is unlikely that you would require technician s visit. If an installation appointment is required, you or an authorised person over 18 years of age will be required to be at the premises on the day of the technician visit.
After you have submitted your order, TPG will confirm if an installation appointment is needed. If so, TPG will organise this and contact you with the appointment details. When the installer arrives at your property, ensure you check their ID before letting them inside, to ensure they are a contracted NBN technician. The next step is for your installer to complete the copper cabling and check that your premises is properly connected to the NBN. Click here for more details.
You can track the progress of your installation by clicking here. When the installer arrives at your property, ensure you check their ID before letting them inside, to ensure they are a contracted NBN installer. The NBN installers are not required to install any further equipment. However, you can ask the installer on the day if they can customise the installation of your NBN equipment additional charges apply.
You will need to think about where you want the NBN equipment to be installed, as on the day of installation you will need to point out to the installer the location where you want these NBN equipment to be installed. The installer will confirm whether the requested work can be performed without additional charges. Most suitable places are: You need to be aware of fact that the NBN connection box will be installed somewhere inside your premises which may not be in your desired area.
This placement may impact how you get connected to NBN service. NBN has a strict "leave it as it s found" policy so there is no need to be concerned about any permanent damage to your property. A standard installation normally takes between approximately 2 and 4 hours. If you request the NBN technician to perform a non-standard installation, the time required may be longer. Also remember, some furniture may need to be moved and some drilling work might be required to mount the equipment, so be prepared for noise and dusts.
Some places might not be possible due to safety or other considerations such as if there is additional wiring work required. Your installation may include some or all of the equipment below. NBN Co installer can confirm what equipment has been installed at your property. The technicians are not required to install any further equipment.
However, you can ask the technician on the day if they can customise the installation of your NBN equipment additional charges apply. NBN Co installer will install all the equipment required to connect your premises to the NBN network, which may include a:. If your building doesn t already have a fibre-optic cable connected, running the cable into your premises may require the digging of a small trench, or, if it s coming from overhead, some minor clearing of vegetation.
NBN Co has a strict "leave it as it s found" policy so there is no need to be concerned about any permanent damage to your property. If your premises already have fibre-optic cable connected to a Premises Connection Device PCD , standard installations normally take between approximately 2 and 4 hours. If your premises do not have the fibre optic cable connected then a standard installation could take between 4 and 8 hours.
If you request the NBN Co technician to perform a non-standard installation, the time required may be longer. Downloads and uploads counted. Downloads and uploads are counted. This number will be allocated to you based on the address which you provide us at the time of registration. TPG will make use of your number as a reference point to charge for local calls. We may not be able to port your number in all circumstances, including where you fail to provide correct account details, or as a result of contractual obligations with your existing provider.
If you are porting your number to TPG, inbound calling to your number will not commence until porting is complete which will take a further 1 to 5 business days. Charges for calls made that are not included in the bundle e. The service is for residential consumers only and may not be used for commercial purposes. Standard per minute rates listed on our International Call Rates page apply after the first minutes of International Calls and for calls to satellite phones.
Unused included minutes for international calls expire at the end of each month. The bundle also includes Call Minutes to India per month. Unused included minutes for calls to India expire at the end of each month. Standard per minute rates listed on our International Call Rates page apply for International Calls to other countries, calls to India after the first minutes of International Calls, and calls to satellite phones.
Charges for calls made that are not included in the add-on e. All TPG services are prepaid. You must pay the monthly recurring charges in advance. In addition, you must make a prepayment for usage that is not within the included value if any for the plan that you have acquired. The prepayment will be debited from your nominated bank account or credit card.
By acquiring and continuing to use the service, you agree to an automatic top up of your prepayment. If your usage is high, this can occur more than once per month. If you do not exceed the Included Value and do not incur any charges that are excluded from your plan, there will be no automatic top-ups. We will send you messages about your usage and the debits during the month.
If you do not use the prepayment, it will be forfeited to us when you cancel the service. You agree that no bill will be provided for this service and that direct debiting of your account or charge to your credit card may occur notwithstanding that no bill is provided and that it may occur even though you may not have had the opportunity to check charges at least 10 working days before the debit.
If an installation appointment is needed, TPG will organise this and contact you with the appointment details. You or an authorised person over 18 years of age will be required to be at the premises on the day of the appointment. Monthly access charges are billed monthly in advance. Payment options are Direct Debit or Credit Card. NBN services require a backup battery unit to keep power going to your NBN Network Termination Device in the event of a power outage so that some elements of your telephone service can continue to operate for an estimated period of time of about 5 hours during the power outage.
This means during a power outage, you will not be able to make or receive any calls, including calls to emergency services. Please ensure that you have an alternative method to make calls such as a mobile phone. Any unused Prepayment for your old phone number will be credited back to your account 3 days after the relocation has completed. You will be allocated a new TPG username. A new phone number will be assigned based on the address of your new location.
Cancellation will cease both services. The above fee applies if you give TPG less than 3 working days notice of any change in installation appointment prior to the scheduled appointment communicated by TPG to you. NBN Co has scheduled the roll out of the network around the country. To check for availability, please enter your address here. If you live in an area where NBN has been rolled out and you wish to keep your landline or Internet service, you will need to switch to the NBN before the copper based services in your area are disabled.
This may occur about 18 months after NBN becomes available in your area. Copper based services will not be disabled in Fixed Wireless areas, however we recommend to make the switch and enjoy the speeds of the NBN.
TPG S MOST AMAZING BUNDLE EVER
We d love you to make the most of your home Internet connection with our unlimited data plan. Stop worrying about download limits and start doing everything you love on the Internet — including binge watching that latest TV show! Whether you are a renter or home owner, we ve got you covered. If you want to make calls, you can Pay as You Go or choose from national and international call options.
Basic Typical Evening Speed.
Critical Information Summary. Yes No. The Critical Information Summary sets out the important information about the service you selected. Get a no lock-in contract to move up or down your plan anytime without any change fee.
OUR INTERNET PLANS
TPG is one of the largest internet service providers in Australia, with a history stretching back to In , they won the Canstar Blue NBN award for most customer satisfaction, network performance and value for money. TPG started in as Total Peripherals Group, a company that sold computers, and then expanded to providing internet and mobile services. The NBN plans also come bundled with a phone line, which means you have the option of using a home phone if you like. Belong keeps things super simple:
ADSL2+ Home Bundle
TPG provides a wide range of Internet plans that service almost a million Australians. You can be sure that all of our plans provide outstanding value for money and excellent service. TPG Fibre to the Building FTTB is a high speed broadband service delivered using our own fibre optic network that has been installed in many metro apartment buildings across Australia. As there is only a short run of copper and in some newer buildings fibre goes all the way from the communications room to each apartment, FTTB can support extremely fast connection speeds. The National Broadband Network NBN is an Australian Government led initiative that aims to ensure that all homes in Australia can achieve a minimum standard of connection to the Internet. The NBN has moved to a multi-technology mix for their rollout, with a variety of different ways you could be connected. Connection speed is dependent on the length of the copper telephone lines running from the exchange to your address as well as the condition of the copper, however the majority of TPG customers achieve download speeds in excess of 11Mbps. Compare some of our most popular plans below and learn more about the individual technologies we use to get you connected.
SIM Only Mobile Plans
TPG Broadband Plans